Frequently Asked Questions
Everything you need to know about your LOHO BRIDE experience.
How far in advance should I order my gown?
We recommend ordering your gown 8 to 12 months before your wedding date. This allows sufficient time for production, shipping, and the necessary alterations to ensure a perfect fit.
Do you offer international shipping?
Yes, we ship our designer collections worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
What is your return policy for bridal wear?
Due to the made-to-order nature of our gowns, all bridal dress sales are final. For accessories and non-custom items, we offer a 14-day return window provided items are in original, unworn condition.
Can I book a virtual styling appointment?
Absolutely. We offer virtual consultations for brides who cannot visit our physical showrooms. Our stylists will guide you through our collection and help with sizing measurements via video call.
Are alterations included in the price of the dress?
Alterations are not included in the purchase price. While we order the size that best fits your measurements, most gowns require professional tailoring for a bespoke finish.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible payment plans through Affirm to help you manage your investment.